Privacy policy

Last updated: September 28, 2026

This Privacy Policy explains how DownloaderHub (https://downloaderhub.info/) handles information when you visit our website, sign in, submit video links, or contact support.

Privacy contact: [email protected]. Our support representative uses the display name Oliver Morgan.

1. Information we collect

Account information: We store the information needed to maintain your DownloaderHub account, including your email address, username, internal account identifier, and account settings. For password-based accounts, WordPress stores a password hash.

Google sign-in: When you choose Sign in with Google, we request the basic OpenID Connect permissions openid and email. We receive your Google account identifier, email address, and email verification status. We store your email address and Google account identifier to create or recognize your DownloaderHub account.

We do not receive your Google password and do not request access to your Gmail messages, Google Drive files, contacts, or YouTube account. The Google access token used during sign-in is not retained as a stored account credential by our sign-in integration.

Download activity: We process submitted video URLs, source websites, download identifiers, status, progress, timestamps, file metadata, errors, and records connecting requests to your account. Requested video files are temporarily stored on our server so you can download them.

Technical and support information: Our server and infrastructure providers may process IP addresses, browser information, request paths, timestamps, and security or error logs. If you email us, we receive your email address, message, and any attachments you send.

2. How we use information

• Authenticate users and maintain account sessions.
• Process requested downloads and display their progress and history.
• Apply daily allowances and manage download links.
• Prevent abuse, troubleshoot failures, and operate the service.
• Respond to support and privacy requests.

Google account information is used for sign-in and account-related features. We do not sell Google user data, use it for personalized advertising, or use it to train general-purpose artificial intelligence models.

3. Cookies and browser storage

We use necessary WordPress login cookies and short-lived security cookies for authentication. Browser session storage can temporarily remember a submitted URL while you sign in. Local storage can remember a download identifier so the interface can resume displaying its status. Clearing browser storage removes those local values but does not delete records stored on our server.

4. Service providers and external websites

Google: Google processes authentication when you choose Google sign-in. Its own privacy policy applies to information processed by Google.

Hosting and Cloudflare: Our hosting infrastructure stores and processes website data. Cloudflare handles website traffic for delivery and security and may process request information such as IP addresses and browser details.

Support email: Messages sent to our support address are forwarded through Cloudflare Email Routing to a Gmail mailbox. Cloudflare and Google therefore process support messages and their associated email metadata.

ouo.io: When an indirect download link is prepared, we send its destination URL to ouo.io. This destination can contain a temporary download token. We do not intentionally include your Google email address or Google account identifier in the shortening request. If you open the shortened link, you visit an external advertising-supported service that may process your IP address, browser information, cookies, and interactions under its own policies.

Video sources: Our server contacts the source website and its media servers to retrieve the video you request. Those services receive the requested resource and our server’s connection information.

DownloaderHub currently does not embed a separate advertising network or audience analytics tool on its pages. External services you visit may use their own advertising and tracking technologies.

Information is accessible to the operator and infrastructure providers as needed to operate and support the service. Provider processing may occur in countries different from your own.

5. Storage and retention

Account records, including stored Google identifiers and email addresses, remain until removed by the operator. Download history and usage records are separate from the downloaded files; expiry of a file does not automatically erase its history.

Video files are temporary and are subject to the service’s configured retention and cleanup process. Download links also expire. Link expiry and file deletion are separate events, and cleanup may occur after the expiry time.

Technical logs and support correspondence are managed separately from video files. We do not currently apply one fixed automatic deletion period to all these records. Contact us to request deletion of information associated with your account.

6. Your choices and deletion requests

You can request access to, correction of, or deletion of your account information by emailing [email protected]. For a deletion request, use the subject “Account deletion” and preferably write from your registered email address.

We may ask you to verify account ownership before acting on a request. Requests are handled manually. We will explain any information that must remain for security or legal reasons and any limitations affecting copies held by external providers.

You can also remove DownloaderHub’s Google connection in your Google Account settings. Removing that connection does not automatically delete your existing DownloaderHub account or download records; request their deletion separately using the address above.

7. Security

We use HTTPS for website connections, authenticated account access, and security checks during Google sign-in. Account management is restricted to authorized access. These measures reduce risk, but no internet service can guarantee absolute security. Keep your account credentials and temporary download links private.

8. Age restrictions

DownloaderHub is intended for adults aged 18 or older. We do not knowingly create accounts for children. If you believe a child has provided personal information, contact us so we can investigate and remove the relevant information.

9. Policy updates

We will update this page when our data practices change and revise the date above. Material changes to how Google user data is used will be communicated to affected users before the new use begins.

10. Contact

For privacy questions, account requests, or support, email [email protected].